what's my account?
Mónica M. #30821
Posts: 1 ✭✭
in Internet
I don't understand why it's not working is it the payment didn't go through or what is it, how can we restore service please?
15
Answers
-
Hi Mónica
Did you try to restart the modem and your device?
If it does not work, logon your account to check the status of your home internet plan.
Also try connecting a device directly to the modem via ethernet cable to test if internet is working.
Here is a checklist to verify from Fizz: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you cannot find the problem, here's how to contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Hi Monica, It looks like your modem lost connection to the internet. Try to unplug the modem. Wait a minute and replug. If that doesn’t work and your account is in good standing chat with support - follow Fizzy’s link above.9
-
Looks like a simple reset might solve your problem.6
-
Hello Mónica,
I have verified your internet plan and it seems that the monthly payment did not pass. Please verify with your bank if there are sufficient funds on your card and if there are no restrictions on their system regarding the monthly payments towards us.
After everything is ok regarding the card from bank's end, please go to My plans- Manage plan- Payment method and use the "Make my monthly payment" button to proceed with the reactivation of your internet services.
A few more details can be found on the bottom FAQ that Fizzy provided.
Thank you for your understanding.
Have a good day.
Catalin6
This discussion has been closed.