I want to know if my payment failed how can I try again please I really need to re activate myservic
Santiago O. #30776
Posts: 4 ✭✭
in Internet
Please help me my payment failed and I want to re activate my service but I don't know how
20
Answers
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Hi
You need to update your payment method
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.
https://fizz.ca/en/faq/how-do-i-fix-payment-issue
Fizz needs 2 hours to validate your payment and reactivate it.
Sometime you need to reboot the modem4 -
If you follow Mike's guide, you should be up and running with a little lost time.
And if all fails, contact Fizz support by email or chat bubble.3 -
You have to update your payment method first. If it does not work contact support3
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Thanks for the question2
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And then Santiago! Did the time fix your issue?
Sometime we just need to be patient2
This discussion has been closed.