I want to know if my payment failed how can I try again please I really need to re activate myservic

Santiago O. #30776

Please help me my payment failed and I want to re activate my service but I don't know how

Mike

Hi
You need to update your payment method
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

Once your default payment method is all set and up-to-date for this plan, look for the Make my monthly payment button in your account. This will trigger a payment attempt, and your service will be reactivated once the payment is confirmed.

https://fizz.ca/en/faq/how-do-i-fix-payment-issue

Fizz needs 2 hours to validate your payment and reactivate it.

Sometime you need to reboot the modem

vanigh

If you follow Mike's guide, you should be up and running with a little lost time.
And if all fails, contact Fizz support by email or chat bubble.

Stanley M.

You have to update your payment method first. If it does not work contact support

Samuel C. 64723

Thanks for the question

BlueDiamond

And then Santiago! Did the time fix your issue?
Sometime we just need to be patient