Transfer existing phone number from Bell to Fizz?
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Ken C. #30621
Posts: 4 ✭✭
in My Mobile
Hello,
I am trying to port my existing number from Bell to Fizz; however, I am unable to do so due to security protection on my account. I called Bell and it was lifted off. I attempted to retry porting over to Fizz but it failed. Would anyone know how long it takes until it is completely lifted off?
Thanks for your help
I am trying to port my existing number from Bell to Fizz; however, I am unable to do so due to security protection on my account. I called Bell and it was lifted off. I attempted to retry porting over to Fizz but it failed. Would anyone know how long it takes until it is completely lifted off?
Thanks for your help
24
Answers
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Hi
I believe that you need to wait 2 hours before try again the porting
However, you should contact the support to validate with them
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
3- The green chat bubble should appear after a few seconds in the bottom right corner.12 -
Do you know if your phone is unlocked?12
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Hi Ken,
This FAQ has some potential problems you may encounter transferring your number and possible solutions. I hope it all works out.
https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do12 -
Hi Ken,
Have you already activated your Fizz mobile plan?
With Fizz, you must request to port your number during the activation process.
If you already activated your Fizz plan but your port request failed, you will need to contact Fizz support to have them try again.
Otherwise if you haven't activated yet, you can try again. Be sure you are using the correct account number and full name registered on your Bell account. If the problem continues, contact Bell again to inquire on the status of the security port protection.
You should also know if you're new customer, you will receive $25 credit if you use a referral code during activation. The $25 will be applied to your third monthly payment.
Look here for the official list of referral codes: https://community.fizz.ca/questions/2198337-place-referral-codes
You can scroll down the list. You are free to choose any code including mine.
Have a good day,
Fizzy11 -
Thanks all! I spoke to Bell and they had advised to wait for 24hrs before retrying. Will keep you posted on the outcome!10
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Thank you for the update.8
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Thanks for the update ! Hope it works out for you
3 -
Thanks everyone for your inputs. Really appreciate for your quick turnaround!
I was able to solve it. Apparently, Bell didn't remove the security protection properly, had to call them a few times, connected with a specialist to solve it and requested Fizz to rerun it.3
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