Why do I sometimes loose all signal for no apparent reason?
Karl B. #29906
Posts: 214 ✭✭
in My Mobile
Like 3 hours ago, everything was 100% fine. Now, can't call/text. Nothing works. I DO have signal. See attached picture. The signal is even strong enough. -89DB is not Perfect, but still in the high area (4/5). And off course while i'm writing these lines, the signal comes back as if nothing.It's as if the sim card lost it's registration with the tower and had to do it all again, but like, once every 2-3 days. It's VERY annoying to not have service for 4 hours or so every 2-3 days.
Anyone else having this issue?
in the attached, you will see what i mean. If you look at the top right, you see the SIM2 having no service, whilst the first gauge in the app I use shows reasonably high cellular reception for 3G.
PS: APN is setup perfectly.
Anyone else having this issue?
in the attached, you will see what i mean. If you look at the top right, you see the SIM2 having no service, whilst the first gauge in the app I use shows reasonably high cellular reception for 3G.
PS: APN is setup perfectly.
20
Answers
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What does it says when there’s no bar? (E.g not registered, no service, etc...)9
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If you do not have signal the phone must connect to an other operator
Do you have the network operator selection configured to automatic ?9 -
I'm getting the 'not registered on the network' error7
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@Mike: I tried to change from automatic to manual and I could see the Fizz ext. When I select it, I'm getting an error message "unable to register on this network". I tried all of em.7
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Maybe Fizz support might know of a quick fix for your problem. Try contacting them on Facebook.7
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I'm trying to get them over on Messenger. Probably won't receive any answer today, but at least if i can get one before the next time the problem happen that'd be great.6
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I'm following this to see what kind of answer you get. Not having the same problem, but curious.6
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For now, the person asked me for more information. I noticed while speaking with him that when this problem happen, i seem to only have access to FIZZ 3G EXT instead of FIZZ 3G.
Anyway. I sent him all the infos. Waiting for a reply.5 -
This message might be related to a lot of issues from SIM Not provisioned well or not working properly, device not optimized to compatibility issue with the network.
Try to shut down the phone, remove the SIM. Wait 20s and then put it back and reboot the device.
Click here to see what bands does the network use and see if you phone is able to receive all of them https://fizz.ca/en/faq/compatible-devices
Depend on where you live the network might not be as good as somewhere else.
Contact Fizz support since they are the best and can asssist you further.4 -
My guess is you meant "Shut down the phone". Might want to update your answer to remove this typo
I'll try this next time. See if it works. I know that power cycling doesn't do much in itself.
Thanks.4 -
Thanks for the share3
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Just had some news. The person will transfer the case to the technical team and they will assist when they can. We'll see what it gives...3
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Got some new stuff. Not From fizz, but it bugged again.
Out of nowhere, the service dropped. Then i went into my settings and manually registered on the FIZZ 3G network. Then i had the error message "Selected Network (FIZZ) Is unavailable".
After 2-3 attempts, it finally connected. I'll make sure the support team have a look at these screenshots. I begin to wonder if the problem doesn't come from the SIM card?2
This discussion has been closed.