I have been charged two bills even tho I've been with Fizz one month, anyone else?

victoria G. #28517
victoria G. #28517 Posts: 1 ✭✭
in Your Fizz Account
The first bill dated from when I ordered my modem and the second dated from when I received the modem. But how come I've been charged 2 fully bills if I used my internet only one month??? Am I the only one thinking this is completely wrong?

Answers

  • Lieux
    Lieux Posts: 2,528 ✭✭
    Victoria you can check in your account Fizz what the payment means. If you still need some assistance chat with Fizz to see if something is wrong with your payment service.
    Chat with Fizz is available from 8h00 to 21h00, each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Or you can send a message on messenger https://facebook.com/fizzca
  • sokarina
    sokarina Posts: 170 ✭✭
    Verify in your account to make sure that is the case. If you see it your your credit card bill as well then contact support for help on resolving it.
  • Whizz
    Whizz Posts: 23,047 admin
    Hello Victoria,
    I see that you've managed to contact us and my colleague helped you further.
    As your modem was installed on July 28th, your payment cycle started in our system on that day and as the day of your billing cycle is for the 27th of each month the payment of your package is done on August 27th and your next payment cycle will start on September 27th. Here you can find more details on how our payment cycle work: https://fizz.ca/en/faq/how-do-payment-cycles-work
    If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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