Why can I only dial outbound?
Mark M. #30209
Posts: 2 ✭✭
in My Mobile
No one can dial or txt my line. A stranger answers sometimes when I try calling my mobile from my landline. What is the issue?
25
Answers
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Hi Mark
Did you just activate recently? It looks like you received by error, a number that is already in use.
You can logon your account, go to your mobile plan and make a request to change your phone number.14 -
This might help https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
There are also sub links about receiving calls/texts, but you might need to chat with support Open until 9pm14 -
Mathew, please note Mark is able to make calls. But he cannot receive them.
Mark, if you cannot change your number, please contact Fizz support.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
3- The green chat bubble should appear after a few seconds in the bottom right corner.14 -
@fizzy, that FAQ points to other FAQs for receiving calls and texts. It’s kinda a catch-all FAQ.14
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I think this FAQ is likely more appropriate for Mark's case
https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
In any case Matthew, thanks for providing help in this forum.13 -
I can dial out with no issue. The problem is only inbound. I did recently activate. And this is the 2nd time I'm trying to change my number, same symptoms with the last number. Why would I keep getting numbers that are still in use?12
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Mark
There might be a glitch in the system. Try the number change one more time.
This time, before you confirm it, try calling it first to make sure it isn't in use.11 -
Can you try using your SIM card in a different phone? This is really strange that others are able to get your calls!12
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Hello Mark,
I see that you already contacted us and my colleagues helped you further.
If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina1
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