How to subscribe if someone else is subscribed to the same apartment?
Karen C. #29548
Posts: 1 ✭✭
in Internet
I will be moving into an apartment on the 28th and want wifi to be available when I arrive. the previous tenant is subscribed to fizz, so every time I try to subscribe it says she's has to un subscribe before I can. but she leaves on he the 27th, so im scared to wait till then to subscribe because I want the wifi to be available the next day
10
Answers
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Hi Karen,
Try to see with the support if they can force the system to accept your new subscription.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
I think it should be possible because there are different situations (roommates for example). Technically-wise, though, I guess it would require support intervention3
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Hi Karen.
I was in a similar situation. Basically you cant subscribe or change your address until the person living in that apartment unsubscribe.
Try to contact support and see if they can do something. I was lucky that the person living where I was moving changed his address ahead of time3 -
I would advise the current tenant to start unsubscription today. But even if the current tenant unsubscribes today, there is a delay between the moment you subscribe and the moment when you will have your appointment with the technician who will bring the modem. It might take a few weeks depending on the scheduled appointments in the system.3
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There usually can only be one subscription per address. Unless you ask Fizz support for an exception.3
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Hi ! I suggest you to contact Fizz support for your specific question.1
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