Sim cad not delivered ?
karter
Posts: 1 ✭✭
I have not received my SIM cart, however I received an email that you send it to me!
23
Answers
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Seems like your sim was stolen. The delivery company sticks the envelope with the sim on the front door of the building because they don't have access inside. So it can get stolen.
You should order another sim and get it as soon as you receive the delivery notification.
Contact support by chat or messenger after you activate your sim, and you will get a refund for the stolen sim.
1- Go to this page https://fizz.ca/en/contact-us, if you are not connect login
2- The business hours: every day from 8 a.m. to 9 p.m. (EST).
3- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear9 -
How long has it been since you ordered it? Sometimes post is delayed!10
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Karter
I had similar problem, the local courier who delivers your SIM card sticks the envelope on the front door and leave, they don't even ring your bell.
Visit a CouchTard store near you, they supposed to have Fizz sim, call them first, after activating the sim contact Fizz support and ask for refund.8 -
Did you get a tracking number? You can click on “my profile” and the click on order history to see the tracking number. If it’s not there chat with Fizz9
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Hi ! You may contact directly Fizz support for this issue. The community will not be able to solve your problem.5
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karter,
You can check it to the section : My Profile (and click on: Historic orders).
If you log to your Fizz account.
Your sim card seems has been stolen.
Please, contact the Fizz customer service by chat (from 8h00 to 21h00).
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-order-sim-card
Click on the green chat bubble when you see it down to the right of the page.4 -
I'm sorry for you2
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I advice you to change your mind from Fizz, because you cannot contact them if there is an issue0
This discussion has been closed.