Fizz forgot all my information my perks and rewards, payment info etc...?
Pierre-Olivier D. #29486
Posts: 2 ✭✭
Fizz forgot all my information my perks and rewards, payment info etc...
It thinks that I don’t have any plans but the phone work and payments are going through.
What’s up?
It thinks that I don’t have any plans but the phone work and payments are going through.
What’s up?
24
Answers
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Are you sure that you have used the right account?
Please contact the support to see if they can give you an hint on the account assoicated with the plan or they can solve it if there is a problem with your account
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
That's clearly strange, must be a glitched in the system. Contact support from 8am to 9pm for help on fixing it.9
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Hi!
Ask directly a fizz rep by facebook or open an ticket.
Have a nice day
Sincerely, Mat
You can choose my best answer if you want
7 -
I think you might be making a mistake in your login. Try to remember the right login-password9
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Look back for your original Email when you signed up. Does that match your account login now?8
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This is bad I'm sorry7
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I recently changed my email to my account because I had set it up with a different email no longer in use but did nothing else. All of my history vanished.7
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Hi Pierre-Olivier
You need to contact Fizz support to change your email properly.
source: https://fizz.ca/en/faq/how-do-i-change-my-personal-information
To change your email address associated with your Fizz account:
You must contact Fizz during our business hours using the chat bubble located on the lower right-hand corner of this page.
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-change-my-personal-information
3- The green chat bubble should appear after a few seconds in the bottom right corner.6 -
I may suggest you to contact Fizz support by live chat for your specific issue.4
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Pierre-Olivier,
Sorry,
Only Fizz customer service can change your email into your Fizz account.
Please, contact them by chat from 8h00 to 21h00, each day.3
This discussion has been closed.