Why does maintenance grid takes so long... I have no internet signal since 12... It's 22:27 now..?
djmastafinga
Posts: 3 ✭✭
in Internet
One of your o line guys answered when I fell asleep to tell me that my modem was offline and there was a .maintenance grid in my area.... 5 hours later and online chat off cuz it's past 21:00... STILL NO INTERNET SIGNAL AND I PAID FOR IT
21
Answers
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Wow! Hopefully you will get a better signal when they are done! I think service needs to be out for 48 hours to get a credit
“ You are entitled to a credit if a service is interrupted and unusable for at least 48 consecutive hours. You will have to request a refund in writing within 15 days of the end of the interruption. You are not entitled to any other compensation.
The amount of the credit will be prorated based on the duration of the interruption, ”9 -
Djmastafinga
Have you tried unplugging your modem for a few minutes, then restart?8 -
It’s 23h49 here, where are you?!7
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Fizzy I tried all that already... That "@" light won't turn on6
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Alexander it's 23:41 in Montreal now6
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I hope it will be fixed soon6
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No of us are one of their online guys. We're customer just like you! You should contact Fizz directly, chat line or messenger.6
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I hope that your internet connexion is active this morning.
If not, please contact the Fizz customer service by chat.
This service is available from 8h00 to 21h00, every day.
First, Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Click on the green chat bubble when you see it down to the right of the page.2 -
this is bad im sorry2
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Djmastafinga, make sure your coaxial cable is well connected to the modem. I hope your internet is back now.
For future reference, if the system maintenance is being done by Videotron, contacting them directly may give a better estimate of the completion time.2
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