How to ask someone from Fizz or Videotron to fix a Cable disruption on my street in Saint-Constant,

Eduardo P. #28861 · August 2020

There is a cable that was broken in the light pole next to my street and it affects anyone that has Fizz or Videotron since noon today, it has been 5 hours! How to ask a technician to repair that? Thanks!

Mike · August 2020

You need to chat with the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Fizzy · August 2020

Hi Eduardo

If your Fizz home internet isn't working, then you should definitely chat with Fizz customer support and inform them of your observations.

Otherwise, someone who is a Fizz or Videotron customer should be contacting customer service to confirm and report any service outage.