SIM card has not arrived.
Asya Z.
Posts: 1 ✭✭
I've ordered it more than a month ago and never received it, what should I do? Can i get a new one or a refund?
19
Answers
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You need to reach Fizz wit chat bubble or with messenger You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-cu...
3- The green chat bubble should appear after a few seconds in the bottom right corner. . In your account you can also see where is your Sim. MY PROFILE and ORDER HISTORY.5 -
Hi Asya !
It would be best to contact Fizz by chat bubble or messenger if you want your question answered.
Have a good day!3 -
I'm so sorry for you3
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Try to contact support they could help you with this3
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Contact fizz support3
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contact Fizz by chatting!2
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better contact support in this case2
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Normally, when a SIM card is lost or stolen, before activation, Fizz will ask you to purchase a new one, then once activated they will credit you the lost one.0
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Asya,
Probably, your sim card has been stolen.
Your can see the historic of your order.
Log to your Fizz account.
Click on: My Profile
Click on: Historic orders, and you will see the details of this transaction.
I think, you'll be obliged to order a new sim card and ask for a refund to the Fizz support for the first not received..
Please, contact the Fizz support by chat from 8h00 to 21h00.0 -
Hello Asya,
I see that you've managed to contact us on Live Chat and my colleague suggested what are the steps in this situation.
If you need anything else, we are available between 8 am and 9 pm everyday or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina0
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