Was my simcard delivered?

Hello, i recently purchased a simcard and received and email a week ago saying that simcard delivered but i did not get any simcard. I contacted the courier, they said delivered but i checked everyday but nothing.


  • I received mine in front of my door almost hidden, check well.
    I received another one in the mail box.
    If it's not working, then you need to reach Fizz support.
    Good luck.
  • Kurt V.
    Kurt V. Posts: 353
    That’s too bad sorry to hear that. Your best bet will probably be to contact Fizz directly and explain that you never actually received your SIM card and they’ll tell you what to do next.
  • EdmTrance
    EdmTrance Posts: 2,850
    Hi Jean.
    Ask directly Fizz to get a refund or new sim order.
    It's been a pleasure to assist you today.
    Sincerely, Matt.
  • Pascal
    Pascal Posts: 963
    Take another one, they will refund the first one
  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,721
    Your sim card seems has been stolen.
    Please, contact the Fizz support by chat from 8h00 to 21h00.
    Maybe, you'll be obliged to order a new sim card and ask Fizz for a refund for the first sim card not received.
  • EdmTrance
    EdmTrance Posts: 2,850
    Contact fizz.
This discussion has been closed.