Frozen plan
Claudia L. #19823
Posts: 1 ✭✭
I already paid and nothing ixs happening
18
Answers
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Try to reboot the phone or the modem. I do not know which service do you have.
Can you try to give us more details? We are only users here.
here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.
Do not hesitate to mark this answer as the best7 -
Are you with mobile or residential internet plan?6
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Claudia you can click on REPLY on the first box to answer the questions.6
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Hi Claudia,
Fizz doesn't offer any freezing services.
If I were you, I would try on another device, reboot your current phone. If it's not doing anything, use the bubble chat to contact support.6 -
You’ll need to give more info for us to help you here.6
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Please provide more details on your question5
This discussion has been closed.
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