Frozen plan

Claudia L. #19823

I already paid and nothing ixs happening

Mike

Try to reboot the phone or the modem. I do not know which service do you have.

Can you try to give us more details? We are only users here.

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Do not hesitate to mark this answer as the best

Melissa L. 57981

Are you with mobile or residential internet plan?

Lieux

Claudia you can click on REPLY on the first box to answer the questions.

Patrick D. 61567

Hi Claudia,
Fizz doesn't offer any freezing services.
If I were you, I would try on another device, reboot your current phone. If it's not doing anything, use the bubble chat to contact support.

Kurt V.

You’ll need to give more info for us to help you here.

George S. #20091

Please provide more details on your question