wifi router turned off

Mohamad S. #27654 · July 2020

Hello, I have received the router yesterday, now suddenly the router turned off and I could not restart it.. what is the solution?

Lieux · July 2020

Mohamad try ti restart the router. Unplugged it few minutes. Check if everything well plugged in your wall and the coaxial too.
If everything still doesn’t work contact the employees. Chat with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/contact-us
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.

Mohamad S. #27654 · July 2020

I really tried everything, but it is still not working

Lieux · July 2020

Mohamad contact the employees they will check everything with you. You can go with Facebook too if you prefer.

Pascal · July 2020

Mohamad go to this link

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

And look for the little green chat bubble in the lower right corner of the link. The chat bubble is currently there, you will get a quick response from technical support.

Good luck

roch-andre · July 2020

Follow Lieux step.. and contact the team if it's not working.. it might be a problem with the router

Mike · July 2020

Mohamed, probably the modem is broken, I am embarrassed to ask this, but the support will ask to do this test.
Can you please try to plug in a different power outlet, preferable in a different room?

f your issue still persists, please take a look to the tips from this guide:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can always contact the Fizz's support directly by chat:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.