Appointment and no tech...?

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Paula N.
Paula N. Posts: 1 ✭✭
in Welcome and join
I had an appointment tonight, but the tech hasn’t showed. What to do now...?

Answers

  • Pascal
    Pascal Posts: 5,671 ✭✭
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    Contact Fizz by Facebook messenger
  • Mike
    Mike Posts: 20,729 ✭✭
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    Probably the tech had a problem in a previous installation and he was not able to complete all the appointments

    Tomorrow you can take a new appointment

    1- Log into your account and go to Manage plan.
    2- Click on Appointments.
    3- Here you will be able to see a complete list of all your past and future appointments.
    4- Scroll to the appointment you wish to modify.
    5- To reschedule an appointment, click on Reschedule.
    6- This will open the booking interface. Select a new day and time slot and click Save.

    Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • George S. #20091
    George S. #20091 Posts: 639 ✭✭
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    Contact Fizz customer service
  • Carlito
    Carlito Posts: 151 ✭✭
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    Hello!
    This is a user forum.
    It would be best to contact Fizz by chat bubble or messenger if you want your question answered.
    Have a good day!
  • joe D. #26830
    joe D. #26830 Posts: 5 ✭✭
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    The same happened to me 2 days ago. Dont waste your time chatting with Fizz. the best advice is from the mods on the forum. Since he did not show up, you will have to reschedule. in my case he showed up 2 hours late after having me wait fro him btw 7:30 am to noon. showed up at 2 PM.
  • Kurt V.
    Kurt V. Posts: 353 ✭✭
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    Hmm that's a bummer. I would contact fizz directly
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Paula,
    Sorry for this bad situation.
    You'll be obliged today to reschedule online a new appointment with the technician for the installation of your internet connexion.
    First, connect you to your Fizz account.
    Click on: My plan, click on: Manage my plan
    Click on: Appointments
    Click on: Reschedule, choose a day and an hour of your choice and
    click on: Save
    I hope that you will get your appointment soon.
  • George S. #20091
    George S. #20091 Posts: 639 ✭✭
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    Please let us know if the issue is fixed and that you have a new appointment
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Paula.
    You need to re-schedule a new appointment.
    Have a nice day
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
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    Contact support for them to give you another apointment
This discussion has been closed.

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