Don't see my SID

If if is your first installation you need to wait 15 minutes, in order the modem to finish the updates.

Did you try to turn off the modem for 1 minutes?

If not, you can try to reset to original settings by pressing and holding for 20 seconds the small button at the back of your modem, with a pen or a paperclip.

You can always contact the Fizz's support directly by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.