Ordered two sim cards, received one?
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Samuel T. #27582
Posts: 1 ✭✭
in My Mobile
Ordered two sim cards but I only received one
20
Answers
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This is a problem that only the support can solve, here we are users
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-waiting-delivery-my-fizz-package
3- The green chat bubble should appear after a few seconds in the bottom right corner.7 -
Gotta talk to fizz directly8
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You should check your invoice to be sure that there is two sim ordered. Maybe they sended it in 2 differents package. Anyway, you should contact fizz support directly.9
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Hi Samuel.
Please ask directly a Fizz support rep.
Have a nice day8 -
You need to chat with Fizz rep and he will fix it for you10
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Hello Samuel,
Thank you for letting us know that you haven't received the amount of SIM cards that you've ordered.
Please accept our sincere apologies.
In this case, I suggest you reach out to our support department, exactly as Mike and other users suggested.
Following the steps from Mike's post, you can find our chat, where we can discuss this unpleasant inconvenience live.
You can also check the following link https://fizz.ca/en/contact-us where you can find our other contact methods, aside from the chat.
Have a nice weekend!
Nicolae Bogdan10 -
Unfortunately we community users cannot assist with this question. If you reach out to the customer service team following Mike's instructions you should get an answer pretty quickly. Good luck!2
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If you pay 2 SIM cards for 2 différent account, maybe they don't ship at the same time2
This discussion has been closed.