could i be refunded please ?

Misha A.
Misha A. Posts: 1 ✭✭
in My Mobile
Hi there !
hope you doin well, sending you this message because i did subscribe for a month to month prepaid plan and has been charge such as a monthly whereas am not even using this account for couples of months since am travelling international.
thx a lot for refunding me, have a good day.

Answers

  • CaptFanta
    CaptFanta Posts: 273 ✭✭
    You will have to contact the Fizz support in your account or on Facebook Messenger here: https://www.facebook.com/fizzca/
  • KingKong
    KingKong Posts: 464 ✭✭
    Hi Misha, you will have to contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Sorry don’t know how I can help you
  • Unisyncs
    Unisyncs Posts: 11 ✭✭
    Hello Misha,
    Sadly we are the community hub and unable to process refunds as we are someone just like you helping out the lovely fizz community. :)
    Your best bet will be to contact fizz customer support directly.
    Fizz offers multiple ways to contact customer service. Find what option best suits you at https://fizz.ca/en/contact-us
    If my answer has solved your issue you can close this topic by selecting "make best answer"!
    Have a great day!
    -Unisyncs
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Misha,
    We are Fizz users like you.
    You cant be refunded for your active plan.
    Please, contact the Fizz customer service by chat from 8h00 to 21h00, each day if you need assistance.
    If you dont need your Fizz plan, please unsubscribe. It's your only solution.
    First, connect you to your Fizz plan.
    then, click:
    https://fizz.ca/en/faq/unsubscribe
    Click on the green chat bubble when you see it down to the right of the page.
  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Misha! Thanks for your fantastic question.
    The best way is to contact fizz or ask your bank for a new credit card, the number on credit card will change if you ask the bank & fizz cannot charge it anymore if you do this.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • Whizz
    Whizz Posts: 23,079 admin
    Hello Misha,
    I kindly inform you that we will continue the discussion on Facebook Messenger, as I already replied to you there. :)
    Thank you for understanding.
    Have a great day!
    Adelina
This discussion has been closed.

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