@ not lit on modem?

Sam S. #25633
Sam S. #25633 Posts: 2 ✭✭
in Internet
hi! our modem is on and all the lights are lit except for the @ one, so we have no internet. we have tried to unplug the modem and plug it back in several times and we just did a factory reset but it still isnt working. fizz chat is no help since the bubble doesnt even show up. help?

Answers

  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    Hi Sam, yes you've seem to have done all of the possible options. Now if you dont see the bubble wait a bit or try later. It means that too many people are in a chat it will re appear at some point! Good luck
  • Sam S. #25633
    Sam S. #25633 Posts: 2 ✭✭
    oh! it just turned on, not sure what happened tho
  • Unisyncs
    Unisyncs Posts: 11 ✭✭
    Did you resolve the issue? If you’ve exhausted all options I would contact them directly for more information you can contact the customer Service either on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service.
  • Whizz
    Whizz Posts: 23,081 admin
    Hello Sam,
    We are glad that your modem is back on!
    Please contact us back if you encounter any other issues,
    To chat with our Customer Service team: Log into  your Fizz account >Then, make your way to the Solution Hub. With the help of the search tool, access the help FAQ related to your issue. The  chat bubble  will appear in the lower right-hand corner.
    Have a great day!
    Adelina
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Call fizz if it’s possible
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    If the problem is resolved, could you please close the question.
This discussion has been closed.

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