How to refund and move to other internet service providers plz?

quan J.
quan J. Posts: 12 ✭✭
in Internet
Unable to help me fix my internet connection, need to work from home ASAP

Answers

  • Mike
    Mike Posts: 21,539 ✭✭
    If you already contact the support and try with their help
    You can close your plan and ask a refund prorated

    https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

    If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle (excluding any additional data blocks).
  • quan J.
    quan J. Posts: 12 ✭✭
    How to return the terrible FIZZ modem plz
    never mind, already returned and quit FIZZ
  • KingKong
    KingKong Posts: 464 ✭✭
    Quan, if you are unhappy with Fizz simply contact the customer service they will be able to help you out and close everything properly. We are only users on this community.
  • Jean-Simon G.
    Jean-Simon G. Posts: 62 ✭✭
    Hi Quan,
    Chat with Fizz is available from 8h00 to 21h00, each day.
    To chat without problem:
    First, connect you to your fizz account.
    Then contact them at: https://fizz.ca/en/contact-us
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz
    Please, desactivate the ad blocker on your browser.
    Thank you
  • Anne-laure F.
    Anne-laure F. Posts: 585 ✭✭
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Try to contact fizz support team
  • sokarina
    sokarina Posts: 170 ✭✭
    Hi quan, contact the support team. You can try by chat to reach them
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    Try cintacting the support team. They can be reached via chat in the bubbles
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