How to defer Payment?

Magn0lia
Magn0lia Posts: 2 ✭✭
in My Mobile
Hi there,
Due to COVID-19 I am struggling financially and was hoping to defer my next billing. Can anyone help me get a in contact with a rep for Fizz. There are never any "chat bubbles" when I come on to ask the question.
Thanks

Answers

  • Mike
    Mike Posts: 21,676 ✭✭
    I am sorry for your, here how to contact the support

    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/what-payment-methods-can-i-use
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • KingKong
    KingKong Posts: 464 ✭✭
    Hi Magn0lia, To contact the customer Service you can either go on Facebook messenger (https://facebook.com/fizzca.) or Fizz Website by oppening this link (https://fizz.ca/fr/faq/comment-gerer-le-rendez-vous-avec-...) and simply scroll down until you see the Green Bubble, Click on it to start your Chat session with the customer service. Good Luck, they will be able to help you ! ! :)
  • Anne-laure F.
    Anne-laure F. Posts: 586 ✭✭
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    Hello there,
    In my opinion you shoul contact them by messanger and explain them your situation.
    Good luck!
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    Sorry don’t know how to help you
  • sokarina
    sokarina Posts: 170 ✭✭
    Hi the support is available from 8am to 9pm. If you don't see the bubble it means there's a lot of people in the queue, just try later. Good luck
  • Stanley M.
    Stanley M. Posts: 279 ✭✭
    You should try with the support if the bubble is not there wait a bit. This means there's a lot of people waiting to contact them.
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