Internet not working? How to fix it?
Answers
-
Check the led status in the specific the two arrows if they are blinking you have a problem with the cable.
If not, try to turn off the modem for 5 minutes
This is the Fizz guide
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
You can contact Fizz support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.8 -
Hi,
Did you try to reboot your modem?
If still not working try to communicate with Fizz support over chat.
Do not forget we are a community of costumers like you here.8 -
Hi Di,
Try restarting your modem.
You can also do a factory reset if the problem persists. Using a small, sharp object, press the modem’s reset button for 10 seconds.
Check that the modem lights are working properly. If you're not sure, you can post a picture on your modem lights in the forum.8 -
Try to restart your modem maybe it would work or chat with fizz7
-
Try restarting or Modem. If that doesn't fix it, maybe try attaching your computer directly via an ethernet cable
7 -
I always had intermittent loss of internet until I decided to buy a new router. I am now using this router instead of the modem/router from Fizz. It is worth the investment since I no longer have issue with my connection.
I bought a Netgear R6350.7 -
Hi try restarting your modem, maybe connecting it with a wire trhough ethernet could work. Otherwise contact supoort via chat6
-
Hey restarting the modem could do the trick to fix it. If problem persist contact support by chat.6
-
Hello Di,
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day ! 6 -
Try to reboot you phone and / or check if you have a good signal6
-
Hello Di,
Apologies for the encountered issue.
Regarding your internet issue, are you referring to home internet or mobile data? If you are referring to the home internet service, have you tried Mike 's suggestions? If yes, please use the link he provided and reach us by chat to assist you with this matter.
If you are referring to the mobile data internet, please make sure that your phone is compatible with our network and have the APN configured as they are indicated on our site. Once you have verified this, please try rebooting your phone and perform a manual network switch, selecting the network Fizz EXT for 30 seconds and switch back to Fizz afterwards.
To test phone's compatibility: https://fizz.ca/en/faq/compatible-devices
To verify the APN and few more useful tips: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Thank you for your understanding.
Have a good day.
Catalin6
This discussion has been closed.