Appointment Cancelled by Fizz?
Vanessa M. #24909
Posts: 2 ✭✭
Hello,
I'm a new customer and I have an internet plan with you. I am moving on the 28th into my new apartment and I had scheduled an appointment to install in the evening of the 28th. I just received an email saying that it has been cancelled for lack of technicians. The only options offered to me are before I move, which is impossible, or a week later, which is also impossible for me because I work for the federal government, from home because of Covid, and I obviously need internet on the 29th to work. Please offer me times during the 28th or I will be forced to not be your customer anymore and will seek another service provider.
Thank you.
I'm a new customer and I have an internet plan with you. I am moving on the 28th into my new apartment and I had scheduled an appointment to install in the evening of the 28th. I just received an email saying that it has been cancelled for lack of technicians. The only options offered to me are before I move, which is impossible, or a week later, which is also impossible for me because I work for the federal government, from home because of Covid, and I obviously need internet on the 29th to work. Please offer me times during the 28th or I will be forced to not be your customer anymore and will seek another service provider.
Thank you.
20
Answers
-
Do you know if the actual tenant has a cable internet?
If it has one, you can connect your modem and wait for the technician a week later
They will not disconnect the cable, I cannot guaranty but I almost sure
Ps I am an user5 -
I don't have a modem btw. I'm a NEW customer.5
-
Sorry, my mistake, I read new customer but I was focused on moving
Therefore, try to contact the support to see if they can find a solution for you
You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.5 -
Hey Vanessa,
This forum is not the customer service unfortunately. You will mainly receive answers from other clients which in this case will not be that much helpful.
I've never worked for an internet provider, but I can imagine this time of the year must be crazy, especially with the Covid situation. I think you will have to get creative to solve your problem as even if Fizz wanted to preoritize you, they probably could not.
Just thinking out loud, but maybe you could try to reach out to the previous tenants and see if someone might open the door for the technician to start the installation previous to your arrival date? Obviously you would have to arrange this with Fizz customer service as well.
You could also boost your mobile plan and share the internet with your computer for a week. I've done this many times when working on the road.
Anyway, you have to talk with someone who works in the company to see your options. You can reach them during day hours with the chat bubble or simply write to them on their facebook page.
Either that, or you've just found a good reason to not work for a week!
Cheers!5 -
I'm so sorry for you.6
-
Hello !
I'm sorry for your situation .
I suggest you contact Fizz directly to get it resolved.
-----
HOW TO CONTACT FIZZ by Chat:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
-----
HOW TO CONTACT FIZZ on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
----
Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
Have a great day !
4 -
Thanks for your fantastic question.
In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
Don't forget to mark this answer as the best answer! 4 -
@Mike. Please read the description of the question before answering. You've done this like 10 x. Speed is not a thing, a good slow answer is better in a support center.4
This discussion has been closed.