Appointment Cancelled by Fizz?

I'm a new customer and I have an internet plan with you. I am moving on the 28th into my new apartment and I had scheduled an appointment to install in the evening of the 28th. I just received an email saying that it has been cancelled for lack of technicians. The only options offered to me are before I move, which is impossible, or a week later, which is also impossible for me because I work for the federal government, from home because of Covid, and I obviously need internet on the 29th to work. Please offer me times during the 28th or I will be forced to not be your customer anymore and will seek another service provider.
Thank you.


  • Hello !
    I'm sorry for your situation .
    I suggest you contact Fizz directly to get it resolved.
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
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  • EdmTrance
    EdmTrance Posts: 2,845
    Thanks for your fantastic question.
    In your case i suggest to contact a fizz rep by clicking on the green chat bubble available in your account dashboard, or by joining a rep by facebook under the name Fizz.
    It's been a pleasure to assist you today. If you have any further questions don't hesitate to ask.
    Don't forget to mark this answer as the best answer! :)
  • EdmTrance
    EdmTrance Posts: 2,845
    @Mike. Please read the description of the question before answering. You've done this like 10 x. Speed is not a thing, a good slow answer is better in a support center.
  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,165
    @Mathieu You are right, did you analyze your posts too
    Can you please help me out in order to improve, you can contact me in private as usual you are doing when you want a personal help.
This discussion has been closed.