STILL Not receiving calls and can't send/receive texts 9 days later?

mike B. #23839
mike B. #23839 Posts: 12 ✭✭
in My Mobile
WHAT'S GOING ON?? paying for 2 lines and nothing is happening, keep getting emails saying they are working on it and nothing. Am I suppose to wait till my month runs out for the service so we can close this issue. Should have kept my lines with Bell, at least I get something in return

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,767 ✭✭
    Hi Mike! Thanks 4 your fantastic question! :)
    In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
    It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
    Have a great day and don't hesitate to mark my answer as the best. :)
  • Sébastien J. #11606
    Sébastien J. #11606 Posts: 189 ✭✭
    For thosr kind of thing, You can contact Fizz support.
  • J D. #792
    J D. #792 Posts: 316 ✭✭
    you better get contact support to find out what is going on
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
    Very bad for u try to call tomorrow
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
    Bell is not good better fizz
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Mike,
    Sorry,
    We are Fizz users like you.
    Please, ask for technical help and contact the Fizz customer service by chat.
    This service is available from 8h00 to 21h00.
    To chat with Fizz:
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    **Update**
    Did send emails and chatted with agents. They all same the same thing, ticket was opened and working hard to fix it, same message I am seeing on this question. I got contacted last friday to confirm the problem and they said they would call back or fix it but still nothing.
  • Jessica B. #20216
    Jessica B. #20216 Posts: 15 ✭✭
    This is frustrating that you don't get any proper follow-up! We only are users like you so unfortunately, we can't help more than that.
    However, I'm wondering if this problem ever happened to anyone else? I really hope Fizz gets back to you. Makes me worry that I won't get any help if something ever happens with my account....
  • mike B. #23839
    mike B. #23839 Posts: 12 ✭✭
    **update**
    week 2 or 3 without service. At this point no choice but to switch back. Anyone know how to contest cell phone companies? I know there is a service free of charge that can help out people.
  • Alexandre P. 40143
    Alexandre P. 40143 Posts: 204 ✭✭
    It is very strange
  • Anne-laure F.
    Anne-laure F. Posts: 585 ✭✭
    Hello Mike,
    I'm sorry you have trouble with your line.
    I suggest you contact Fizz directly to get it resolved.
    -----
    HOW TO CONTACT FIZZ by Chat:
    Log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    Our business hours.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
    -----
    HOW TO CONTACT FIZZ on Facebook:
    Leave a message on Facebook.
    If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
    ----
    Don't hesitate to give me a heart and/or mark my answer as the best if it was useful to you.
    Have a great day ! :)
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