I have call/text/data plan. If it's possible to port my number out from Fizz but keep my account wit

shougang · June 2020

I have call/text/data plan. If it's possible to port my number out from Fizz but keep the same account with Fizz then to choose a new phone number with the Fizz account ?

SuperFizzeur · June 2020

Hi shougang! Thanks for your question!

In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
It's been a pleasure to assist you today. Have a nice day!

If you have any further question, ask me!
Don't forget to mark my answer as the best!

SuperFizzeur · June 2020

Tell me if your problem is resolved too?
Thanks

Fizzy · June 2020

Hi Shougang,

Usually we cannot keep the account after porting out. By porting out, once the transfer is complete, your current Fizz account will automatically close.

Anne-laure F. · June 2020

Hello Shougang !
That's a really special case, you should contact fizz directly to inquire.
HOW TO CONTACT FIZZ:
Chat with Fizz :
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
Don't hesitate in chosing my answer as the best one if it was useful to you.
Have a great day !

Mike · June 2020

You cannot do that.

Whizz · June 2020

Hello shougang,
If you are just asking for the possibility to activate your SIM card and get a new Fizz number after you have successfully transferred the number you already had with us, the answer is Yes, you can.
The new line can be activated with the same SIM you had with the number you've transferred and it will be set to the prices that are displayed on our website.
However, you won't be able to benefit from the services you had on the line you've just transferred.
As a side note to this, I suggest you have a look at the FAQ https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
If you need a more clear answer to this, I suggest you follow the members advice and contact our support department.
Cheers!
Nicolae Bogdan