How to make sms work?

Pavel M. · June 2020

For more than a month my SMS are not working. At first I wasn't able to send them, now I even can't receive them. As many online applications are using two-factor authentication with SMS it becomes quite critical issue.
So far I tried:
- at least 10 times to manually reset APN settings (https://fizz.ca/en/faq/what-are-fizz-network-settings-apn)
- reinsert sim card
- switch to manual network selection, then back to automatic.
Nothing of that worked. Maybe I should disable SMS and then enable them again in my Fizz account page?

Mike · June 2020

The APN is needed only for the MMS and internet
Did you try to contact the support? Since you try everything, the only thing left is to try the SIM in a different phone

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Anne-laure F. · June 2020

Hello Pavel !
You already did all the troubleshooting I would have advised. So you should contact Fizz support as it seems like a technical issue.
HOW TO CONTACT FIZZ
Chat with Fizz :
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
Our business hours.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Contact on Facebook:
Leave a message on Facebook.
If demand is too high or it’s out of our business hours, leave us a message on Facebook Messenger or Twitter private. We’ll get back to you so you don’t have to waste your precious time waiting around.
Don't hesitate in marking my answer the best if it was useful to you.
Have a great day !

MichelP · June 2020

Panel,
Can you put your sim card into another 3?
You can also ask for technical he3 to the Fizz customer service by chat from 8h00 to 21h00.
To chat without problem with Fizz:
First, get connected to your Fizz account.
Then, types this adress:
https://fizz.ca/en/contact-us
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Leena L. · June 2020

Just to make sure, is your phone in good condition ?

SuperFizzeur · June 2020

Hi Pavel! Thanks for your question.
I think there is a problem in synchronisation of your Fizz account plan and Fizz Database, if you cannot sent and after cannot send/received.
In your case i suggest you to contact directly fizz by clicking the green chat bubble available in your account dashboard or by chatting with a fizz rep on facebook under the name "Fizz".
It's been a pleasure to assist you today. Have a nice day!

If you have any further question, ask me!
Don't forget to mark my answer as the best!

Whizz · June 2020

Hello Pavel,
I apologize for the error you've encountered, I suggest you reach out to our support where you can have this situation resolved.
Our contact methods can be found on the following FAQ https://fizz.ca/en/contact-us, you need to be connected into your account and click on Help, which is on mid-right of your screen, then click on Contact Us, or simply click on the link I've provided.
Keep in mind that the answer on Facebook messenger is not in real-time and a delay can be between your question and our answer, that is why I suggest you contact us by chat for a better resolution in realtime.
In the meantime, I suggest you follow the steps that the members of the community provided to you.
Have a good one!
Nicolae Bogdan