I have 3GB of data left this month but I cannot access the internet on my data.

Duncan G.
Duncan G. Posts: 4 ✭✭
in My Mobile
I have over 3GB of data left on my phone plan, yet nothing is loading when I use my data. This happened last month as well, my data stopped working at the exact same amount left, 3.14 GB. I am getting fed up with this happening two months in a row, I am losing my patience with Fizz.

Answers

  • Paul C. 56135
    Paul C. 56135 Posts: 7 ✭✭
    Save and factory return for be all good
  • nicolas M. 22721
    nicolas M. 22721 Posts: 119 ✭✭
    How Be Good Effy You We Start Your phone With Factory
  • Anne-laure F.
    Anne-laure F. Posts: 585 ✭✭
    Hello Duncan!
    Maybe something blocked directly on your phone ?
    On mine, I can block data when I use more than what I need. Which model of phone do tou have ?
  • Duncan G.
    Duncan G. Posts: 4 ✭✭
    Hi all,
    - Yes, i factory reset my phone and went through all of Fizz's fixes, and nothing helped.
    - I have an iphone XR
  • Whizz
    Whizz Posts: 22,969 admin
    Hello Duncan,
    I can see that you already contacted us on our live chat and the situation has been escalated further to our technical team.
    As soon as we will have an answer from them you will be notified by e-mail address.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a wonderful day!
    Adelina
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