I have 2GB available in my data plan but it doesn’t connect and i cannot use it. Anyone know what th
Answers
-
Are you under Fizz or Fizz Ext connection?
Did you try a reboot?
You must check the APN, an update can have it modified
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet3 -
Try to check your configuration in your phone2
-
Hello Maryam !
Maybe something blocked directly on your phone ?
On mine, I can block data when I use more than what I need. Which model of phone do tou have ?2 -
Maryam,
Please, try to reboot your phone.
Also, check the APN settings on your phone.1 -
Maryam,
Try to reboot your phone and also, check the APN setting on your phone.1 -
Hello Maryam,
I'm sorry for the situation.
You can contact our customer service department in real-time by chat or on social networks to give us more details about the situation you encountered and to help you. Here you can find how to contact us: https://fizz.ca/en/contact-us
In order to be able to chat with us, please make sure of this:
1. you are logged in to My Account.
2. you are on a help page.
3. be during Customer Service hours: every day from 8:00 a.m. to 9:00 p.m. (EST).
Have a great day!
Adelina1
This discussion has been closed.
Activity feed
Page 1
Categories
Top contributors
this week
@gginApprentice 5/5
289pts
@Jérôme R. #21846Apprentice 3/5
178pts
@GramartSupreme Geek 1/5
163pts
