Cancel interruption of my service?

Andrea K. · June 2020

***URGENT*** Hi! I have an emergency concerning my internet service. I scheduled to move my service to a new address for tomorrow, Monday 15th. However, uppon arriving in the appartment yesterday, we plugged in the old modem and it works perfectly! We therefore do not need to have the service interrupted, nor a Fizz employee come tomorrow for installation. Could you please confirm ASAP that the service will not be interrupted tomorrow? Thank you.

Mike · June 2020

Contact the support, since the technicien must come out, he need to validate the connexion, otherwise, in the following weeks your cable can be disconnected.
Probably the previous tenant had internet with videotron

But you should contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz · June 2020

Hello Andrea,
Thank you for letting us know that your services work at your new address.
The technician needs to come and check your connection and scan the modem for the new address so that your services won't be interrupted.
As Mike said, you need to accept the visit to avoid unpleasant inconveniences.
Better contact our support department for a clearer answer.
Cheers!
Nicolae Bogdan

SuperFizzeur · June 2020

Hi Andrea!

In your case, i suggest to reach a Fizz support rep by clicking the green chat bubble available in your account dashboard or by facebook under the name "Fizz".
It's been a pleasure to assist you today, if you have furthers questions i'm here to answer!
Have a great day and don't hesitate to mark my answer as the best.