cannot start a chat with customer service

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Naheed
Naheed Posts: 1 ✭✭
in My Mobile
hello where do I find the chat bubble to reach customer service?

Answers

  • Mike
    Mike Posts: 20,723 ✭✭
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    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Naheed!
    In your case i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • redhead
    redhead Posts: 818 ✭✭
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    If you have an adblocker, make sure you disable it on Fizz website. You can also try contacting them via Facebook messenger - they are pretty responsive.
  • van L. #23707
    van L. #23707 Posts: 5 ✭✭
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    To chat with fizz support, you need to click the green bubble chat that will appear on the bottom right of the page and a chat should pop up with your correspondent.
  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Naheed,
    Have you been able to chat with Fizz team?
    Fizz chat is available from 8h00 to 21h00 each day.
    To chat without problem:
    First, connect you to your Fizz account.
    Then, types this adress:
    https://fizz.ca/en/contact-us
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Nicolas J. #21212
    Nicolas J. #21212 Posts: 6 ✭✭
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    Hi, I had the same issue in the past. Chrome was blocking me the chat, you just need to go in your internet settings to make the adjustment.
    Thanks
  • SuperFizzeur
    SuperFizzeur Posts: 3,777 ✭✭
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    Hi Naheed!
    Just a follow-up. Your situation is solved? :)
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