New Account

Here we are users and Fizz is 100% online, where the majority of the tasks are suppose to be done yourself.

I will post some guide and you can start from there, you can ask back here to a specific questions

Here how to transfer your number
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

For internet
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

Do not forget tou use a referral code in order to receive 35$
https://community.fizz.ca/questions/2198337-place-referral-codes
you can pick mine

Hi Albert,

Keep in mind that Fizz support is 100% online, and they do not sell any phones. It's bring your own device prepaid service.
Fizz does not offer any family plan or group discount so you may opt to create a new Fizz account for each mobile line. For each new account you activate by June 15th, both parties can receive the $35 referral credit.

If both mobile plans are currently on the same Videotron account, to avoid any problems, you should transfer the secondary line first, followed then by the primary line.

Currently the maximum speed you can get for Fizz home internet is 120Mbps.
To be sure you do not experience any interruption of home internet service, leave your Videotron internet service running and cancel it only when your Fizz internet is up and running. Once you are satisfied with your Fizz home internet, you can call Videotron during business hours for same day cancellation of their internet service.

Welcome to Fizz!