(Montreal) is it normal for internet to be down at this time?

Karely
Karely Posts: 1 ✭✭
It’s been a few hours since the downstream light has been blinking and no internet...
We have tried to the steps (unplugging modem, resetting modem)

Answers

  • SuperFizzeur
    SuperFizzeur Posts: 3,779 ✭✭
    HI Karely! Thanks for your question!
    I think there an outage in your area! Wait at least 24 hours to let the technician repair the problem, if not resolved in 24 hours i suggest you to contact directly a fizz support rep by clicking the green chat bubble in your account dashboard or by facebook under the name fizz!
    It's been a pleasure to assist you today! Have a great day! :)
    Don't hesitate to mark my answer as the best! :)
  • fdacosta
    fdacosta Posts: 1 ✭✭
    Also in Verdun. Do we have an update?
  • Whizz
    Whizz Posts: 18,805 admin
    Hello Karely,
    I can see that you already contacted us on our live chat.
    Please be reassured that our team is investigating and working to resolve this concern as soon as possible.
    If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
    Have a great day!
    Adelina
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