Can someone finally answer the chat?

Camille A. #23237
Camille A. #23237 Posts: 1 ✭✭
in Your Fizz Account
Can someone finally answer the chat? I have been waiting for an hour without response for a personal problem with my account.

Answers

  • MichelP
    MichelP Posts: 8,731 ✭✭
    Camille,
    Normally, it's not so long to get the chat from Fizz.
    Please, try this option:
    To get the chat from Fizz without proble when it's available (from 8h00 to 21h00, each day).
    First, connect you to your Fizz account.
    Then, open a new window and open any help page:
    https://fizz.ca/en/solutions
    Wait a few seconds to see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session begins with Fizz.
    PS: be sure to desactivate the ad blocker of your browser.
  • Olivier R. #3666
    Olivier R. #3666 Posts: 1,714 ✭✭
    i hope for you
  • Leonard_G
    Leonard_G Posts: 250 ✭✭
    Hello Camille,

    Apparently you can also contact Fizz via there Facebook page chat. Maybe you will be luckier this way...
  • Elizabeth B. #5037
    Elizabeth B. #5037 Posts: 80 ✭✭
    If you don’t hear back from the site chat, try contacting them via messenger. That’s what I’ve done previously and I always get a reply within a few hours.
  • Whizz
    Whizz Posts: 23,474 admin
    Hello Camille,
    Regarding the chat bubble occurrence, you need to meet certain conditions to be able to see it on your device. You can find all the details available on this link: https://fizz.ca/en/contact-us. There is also a possibility that the number of requests will surpass our processing capability and the chat bubble will not be visible at some point in time. When this is happening, you can also leave us a message on Facebook Messenger and we'll try to answer as quickly as possible. Here you have the link: https://facebook.com/fizzca.
    Regarding your issue, I've left you a message in private.
    Have a nice evening!
    Radu
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