Why am I not able to change the payment method?
HEMLATA
Posts: 1 ✭✭
I want to add a new credit card, but after I enter all its information, it doesn't accept. Each time I enter, it says that I have reached the max number of credit card allowed when there is only one in my account.
20
Answers
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When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling
If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.
Source: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information9 -
Hello HEMLATA,
I have checked your account and I could see that a reset of your payment limit was done to your account and you should be able to add your new credit card.
Could you please try the steps Mike suggested as long as the FAQ he provided?
If the situation is still present, please don't hesitate to reach out to our support department, which can be found over the link https://fizz.ca/en/contact-us
Cheers!
Nicolae Bogdan7 -
Hi HEMLATA!
Your problem is resolved?
It's been a pleasure to assist you today! Have a great day
Don't forget to mark my answer as the best answer! 5 -
The website is very poorly programed and has loads of bugs. It took me several attemps to manage it, you only need to keep trying and never go back.3
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Sorry contact support2
This discussion has been closed.
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