Why can't I use Fizz service outside of the subscription area even with roaming enabled?

Erica J.
Erica J. Posts: 3 ✭✭
in My Mobile
I've enabled roaming but when I go outside the subscription area (still in Canada with Canada-wide coverage) I can't use any services, i.e. SMS, phone call, data.

Answers

  • Mike
    Mike Posts: 21,581 ✭✭
    Try to reboot the phone, my first time un US I was obliged to reboot the phone
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Erica,
    Have you restarted your phone?
  • Erica J.
    Erica J. Posts: 3 ✭✭
    No luck after rebooting the phone, either.
  • Mike
    Mike Posts: 21,581 ✭✭
    Try to contact the support
    how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/partner-networks
    3- The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best
  • Whizz
    Whizz Posts: 23,101 admin
    Hello Erica,
    I have verified your account and I see that you have managed to reach us by chat now.
    Hope everything works fine regarding your services within your plan's coverage.
    Have a nice day.
    Catalin
This discussion has been closed.

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