why my internet stops working in the past three days?

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Ayyappasamy
Ayyappasamy Posts: 1 ✭✭
I havefollowed all tehsteps asked in the solution panel. I have evenreset my internet box, chneged the password, and name of wifi etc. The internet is connected for few minutes and then it vanishes. I do not know why and I am sick of this for the past three days.

Answers

  • Mike
    Mike Posts: 20,729 ✭✭
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    You must contact the support

    - Go to this page ,https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it if you are not connect login
    - The business hours: every day from 8 a.m. to 9 p.m. (EST).
    - Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    .
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
  • Nathan
    Nathan Posts: 477 ✭✭
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    If the problem is the router, you will probably get a new one from Fizz. If the problem is the network, I encourage you to ask for a credit!
  • Laurent S. #20268
    Laurent S. #20268 Posts: 76 ✭✭
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    Is it working now?
This discussion has been closed.