Calling in Canada and calls not dialing out?

David M. 49989
David M. 49989 Posts: 12 ✭✭
in My Mobile
When i dial to Ontario or Canada my calls are not going through? It just hangs up.

Answers

  • Qulbut
    Qulbut Posts: 3,914 ✭✭
    You need to contact the support

    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
     
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
     P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Isabelle P. #15966
    Isabelle P. #15966 Posts: 832 ✭✭
    Nothing else to add, the members of Fizz explained everything to you. Good night
  • Alex A. #12211
    Alex A. #12211 Posts: 10 ✭✭
    Hi David,
    I would try changing the your network manually from FIZZ to FIZZ-EXT or another FIZZ network in the list. I have noticed that when I am unable to make a call I will switch to another network and it works fine.
    Android instructions:
    - Go into settings
    - Choose mobile networks
    - Network operators
    - Choose a network manually
    Iphone instructions:
    - Go into settings
    - Select Cellular
    - Network Selection
    - Turn automatic off and select the desired network
    Hope this helps a bit
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