Calling in Canada and calls not dialing out?

When i dial to Ontario or Canada my calls are not going through? It just hangs up.


  • Blackpo
    Blackpo Posts: 912
    You need to contact the support

    Go to this page, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
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    Your can also send a message via facebook messanger and click send a message (this is a bit slower)
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Nothing else to add, the members of Fizz explained everything to you. Good night
  • Hi David,
    I would try changing the your network manually from FIZZ to FIZZ-EXT or another FIZZ network in the list. I have noticed that when I am unable to make a call I will switch to another network and it works fine.
    Android instructions:
    - Go into settings
    - Choose mobile networks
    - Network operators
    - Choose a network manually
    Iphone instructions:
    - Go into settings
    - Select Cellular
    - Network Selection
    - Turn automatic off and select the desired network
    Hope this helps a bit
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