Buffering while watching moving?

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Nabil M. #20261
Nabil M. #20261 Posts: 1 ✭✭
in Internet
I think the speed is not 30mb/s I think you are cheating otherwise why it is buffering while watching movie.
either you fix the problem or I am gonna change to another company

Answers

  • MichelP
    MichelP Posts: 8,733 ✭✭
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    Nabil,
    Did you do speed test with an ethernet cable directly from your modem?
    You are supposed to get more than your speed.
    On wi-fi, it's normal to get speed test less fast.
    Check with the Fizz support by chat from 8h00 to 21h00 each day.
    First, connect you to your Fizz account.
    Then, types:
    https://fizz.ca/en/contact-us
    Wait a few seconds until you see the green chat bubble down to the right of the page.
    When you see it, click on it.
    Your chat session with Fizz begins.
  • Qulbut
    Qulbut Posts: 3,446 ✭✭
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    Try the solutions in this link
    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    If you still have the proble, contact the support
    CHAT
    Go to this page https://fizz.ca/en/contact-us, if you are not connect login
    The business hours: every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
    FACEBOOK
    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
    P
    CONTACT FORM
    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
  • Robert-John
    Robert-John Posts: 8 ✭✭
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    connect directly to your fizz modem with a wire, and no other devices connected, then go to fast.com to see what your speed is.
    if you are not getting your correct speed then I would contact support.
  • Nathan
    Nathan Posts: 477 ✭✭
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    Here no buffering problems even with 15 mb/s... Do the speed test first to see if your speed is ok! Make sure not to use your internet connection while doing the test.
    Also, note that the buffering might be from the host site and not your connection...
  • Benoit D. #9220
    Benoit D. #9220 Posts: 284 ✭✭
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    contact fizz
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
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    try trought the cable is it the same issue?
  • Stéphanie M. #15589
    Stéphanie M. #15589 Posts: 44 ✭✭
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    Try a reboot of the router. It can resolve b simply doing this, Otherwise, if you contact the technician, the will ask you to do it if you didn't.
    Hope you find a solution.
    Do remember, in peak hours it is hard on the bandwidth since everyone is doing so much streaming.
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