If I change for less data, will I lose the data that I have accumulated ?

cristina C. #19389
cristina C. #19389 Posts: 1 ✭✭
in My Mobile
I'm thinking to change my plan, for a less data. I want to know if I do so, will I lose the data accumulated ? Thank you for your answer. Cristina

Answers

  • Hugo_R
    Hugo_R Posts: 439 ✭✭
    Attention, you will get the now price. Simulate it before to change it.
  • Julienbh
    Julienbh Posts: 6 ✭✭
    You keep your existing data, I tried it last month.
  • Whizz
    Whizz Posts: 23,045 admin
    Hello Cristina,
    I have checked your account and you can change your plan to a lower data one, however, keep in mind that any changes you do will take effect at the start of your new payment cycle and you will be able to use the data you've accumulated for 2 payment cycles then you will have the new data you've added into your plan. Keep in mind that no changes can be done when you enter your last 48 hours of your current payment cycle.
    For more information about this, I suggest you have a look at the following FAQ https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan.
    You can also contact us directly by going to the following FAQ https://fizz.ca/en/contact-us, where you can find our contact methods.
    Have a nice day!
    Nicolae Bogdan
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