No phone network? (on 16/03/2020)
Answers
-
I am in Montreal and I reply with my phone over LTE
Try to reboot the phone and check the apn
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
.
- Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apn, if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.5 -
Try to replace the sim card4
-
Kitty,
Have you tried to reboot your phone or replace your sim card?
Check also the APN settings on your phone:
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Wait to see the green the green bubble chat down to the right of the page and click on it when you see it.
A chat session is beginning with Fizz to get more help.4 -
Me too but we get no compensation or no unlimited data due to the Coronavirus !6
-
I'm not able to make or receive a call for the last 2 hours or very slow to connect. If it does connect i can't hear the person connected on the other end and they can't hear me.4
-
Is your issue resolved?3
-
It's working for me now. for me the service is restored - made and received a few calls.4
-
Hello @Kitty,
Is the issue still persisting? If your phone is an iPhone 5S or newer does it have the latest iOS and carrier update while connected to a wi-fi network? If it's an Android phone please verify if the APN are configured as per the FAQ provided by fellow users.
Please reach us by chat to verify further if the issue persists.
Have a good day.
Catalin3
This discussion has been closed.