No phone network? (on 16/03/2020)

Kitty Y.
Kitty Y. Posts: 1 ✭✭
Cannot connect to internet (no network) in my phone on 16 march 2020 (around 9am), but Fizz website says everything is normal? Have rebooted the phone but no luck. I am in downtown.

Answers

  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    Try to replace the sim card
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Kitty,
    Have you tried to reboot your phone or replace your sim card?
    Check also the APN settings on your phone:
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    Wait to see the green the green bubble chat down to the right of the page and click on it when you see it.
    A chat session is beginning with Fizz to get more help.
  • Chris F. #4327
    Chris F. #4327 Posts: 4 ✭✭
    I'm not able to make or receive a call for the last 2 hours or very slow to connect. If it does connect i can't hear the person connected on the other end and they can't hear me.
  • AntonioMar
    AntonioMar Posts: 788 ✭✭
    Is your issue resolved?
  • Chris F. #4327
    Chris F. #4327 Posts: 4 ✭✭
    It's working for me now. for me the service is restored - made and received a few calls.
  • Whizz
    Whizz Posts: 22,869 admin
    Hello @Kitty,
    Is the issue still persisting? If your phone is an iPhone 5S or newer does it have the latest iOS and carrier update while connected to a wi-fi network? If it's an Android phone please verify if the APN are configured as per the FAQ provided by fellow users.
    Please reach us by chat to verify further if the issue persists.
    Have a good day.
    Catalin
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