How to make call from US to QC?

Evelyne B. #691
Evelyne B. #691 Posts: 5 ✭✭
in My Mobile
Paid for US roaming but I am can't seem to make a call from US to QC.
What am I doing wrong?

Answers

  • Mike
    Mike Posts: 21,688 ✭✭
    Did you try to add +1 before the number?
    For example +1514xxxXXXX

    Did you verify in your account if you have the addon for the US calls?
  • Evelyne B. #691
    Evelyne B. #691 Posts: 5 ✭✭
    Tried to add +1 and did not work. I see dialing and it just stops. When someone calls me it says no service. The time after that it said user if not available at this time, then the time I tried after that is just sounded busy.
  • MichelP
    MichelP Posts: 8,731 ✭✭
    Evelyne,
    Have you made an add-on for calls in US ?
    It seems quite strange.
  • Evelyne B. #691
    Evelyne B. #691 Posts: 5 ✭✭
    MichelP,
    I did put the add on, paid for 60
    minutes.
  • Whizz
    Whizz Posts: 23,486 admin
    Hello Evelyne,
    I have verified your account and it seems that you purchased an international calls add-on which is used from within your plan's coverage to call outside of it instead of a Travel Add-on that can be bought from My plans- Manage plan- Travel.
    Thank you for your understanding.
    Have a good day.
    Catalin
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    It seems that you bought the incorrect add-on.
  • Evelyne B. #691
    Evelyne B. #691 Posts: 5 ✭✭
    Thank you for your help. I did in fact buy the wrong option.
This discussion has been closed.

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