How do I contact FIZZ. The chat bubble doesn't come up.

Dagoberto R. #13039
Dagoberto R. #13039 Posts: 2 ✭✭
in Your Fizz Account
No bubble chat. FIZZ does not accept emails.

Answers

  • Mike
    Mike Posts: 21,680 ✭✭

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • ColinCreado
    ColinCreado Posts: 134 ✭✭
    Try going to order a sim. It will pop up there.
  • ColinCreado
    ColinCreado Posts: 134 ✭✭
    Go to order a new sim page. Always pops up there.
  • lsabelle
    lsabelle Posts: 710 ✭✭
    Dagoberto,
    Do you use an Ad blocker ?
    Ad blockers can block the bubble.
  • Godot
    Godot Posts: 1 ✭✭
    okay, so I am new to fizz, I have been wasting my time to get to the chat, but it ain't working:
    Chat support = 0/10
    (aka, it sucks)
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    You can try Facebook messanger or official contact form.
  • maged
    maged Posts: 3 ✭✭
    I have new sim card I wants to change my old sim card for my new cellphones to keep my phone number xxx xxx xxxx
  • Pascal L. 40582
    Pascal L. 40582 Posts: 649 ✭✭

    @maged:. I think you posted your question into a reply for another question.  Maybe you should try posting as a new question

  • Elizabeth B. #5037
    Elizabeth B. #5037 Posts: 80 ✭✭
    If you search them up on Facebook, you can contact them through messenger and they usually reply within a few hours. Just make sure that it’s the actual Fizz page.
  • Marisol G.
    Marisol G. Posts: 174 ✭✭
    It depend on the time of day : it's not availaible before 9am (or 8h30).
  • Charles2rg
    Charles2rg Posts: 10 ✭✭
    Mike has the answer if not on the order SIM card it does pop up very quickly!
  • Charles2rg
    Charles2rg Posts: 10 ✭✭
    What Mike said is the solution!
  • Whizz
    Whizz Posts: 23,465 admin
    Hello maged,
    I see that you have reached us through chat for this matter and a ticket has be created so everything will be setup for you correctly. Once everything is solved on our end, we will inform you through an e-mail.
    If you require further assistance, please don't hesitate to reach us.
    Have a good day.
    Catalin
  • Olga P. #15146
    Olga P. #15146 Posts: 719 ✭✭
    It seems that your reach them and there is a ticket for your issue.
This discussion has been closed.

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