I did an update on my phone now my data isn't connecting
Michelle L. #17141
Posts: 1 ✭✭
in My Mobile
I did an update on my phone and now i have no data network and cannot access mobile data even though it is turned on ???
14
Answers
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Check the apn
Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
Settings → Connections → Mobile networks → Access Point Names → APN
Fizz APN settings are:
- APN: mobile.bm
- MMSC: http://mms.mobile.bm
- MMS proxy: mmsproxy.mobile.bm
- MMS port: 80
APN type: default,mms,supl
6 -
configure your APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn4
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Michelle,
Please, check the APN settings on your phone.
Here is a link:
https://fizz.ca/en/solutions/search?keys=apn+settings6 -
I had one time the same problem. Like others said, check the APN setting. That was my problem.3
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Check your APN settings: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn4
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Yes configure again the APN and you will be back in business2
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Hi Michelle,
I've just checked your account and I see that your mobile plan is fully active. Take the advise from our community members and verify your APN settings to be entered correctly. I would also advise you to restart your phone and to verify again if the mobile data is activated properly on your phone's settings. For more troubleshooting steps, please have a look at our dedicated FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
If you won't manage to resolve it, I'm kindly asking you to contact us in private by chat or Facebook Messenger. Please check the info provided on the following links: https://fizz.ca/en/contact-us.
https://facebook.com/fizzca.
You can also open a Contact form from your account by going to My profile – Contact forms
Have a good one!
Radu3
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