Travel Add on for texting not working in Europe
I’ve successfully purchased a travel add on for texting and calling in the European Coverage area. Now that I have arrived, I restarted my phone a couple of times but I still cannot send any text messages, I can only receive them. Any ideas why this is happening?
Thanks,
Answers
-
Yes, the calling doesn't work outside north america
part 3 of https://fizz.ca/en/faq/abcs-fizz-mobile-services
Calling from abroad (when outside your coverage area):
- To learn more: I’m travelling outside my coverage zone.
Please note that it is currently impossible to make or receive calls while roaming. As soon as a firm date is available, info will be detailed here. In the meantime, you can use data, and send/receive texts when you travel outside Canada and the U.S. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger.
9 -
an other link
https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
you can add on data and use any chats,online,voice apps
For datas, you just activate roaming on your phone
perhaps you can use phone by WIFI8 -
Thanks for responding. I had understood calling would not work at the time of purchasing the add-on, I am asking specifically about texts messaging in this case.9
-
it's ok part 2 of https://fizz.ca/en/faq/abcs-fizz-mobile-services
"When you are outside your coverage area, you’ll have to pay per use:
The price will vary based on the travel zone where you are.
You’ll be able to send a text from any country included in your travel zone, to any of those same countries (and to your coverage area).
Click here to see the steps for pay per use."
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
IMPORTANT: Text messaging service (SMS) can take between one (1) and twenty-four (24) hours to be functional if your mobile line has just been activated on Fizz's mobile network.
Normaly, If you can receive text, you can send it. Do you want to send text to your cover or to Europe? consider including the international index for the recipient +1 (north america) +33 France +34 Spain +44 UK
10 -
Can you try searching for a network and connect to a network available?6
-
Lauren,
Please, check the APN settings on your phone.
Thoses settings are also important for sms (and data).
It can be why you cant send text.
see:
https://fizz.ca/en/solutions/search?keys=APN+settings7 -
Try to take a look at APN settings, maybe there is the problem.3
-
-
Hi Lauren,
forget all the posts regarding the APN, this will help only for MMS, and for MMS you need data ,people here likes points
But if you do not believe me
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network.
Try to change the network operator, after that if you are not able to send SMS contact the support
3 -
Need a hand?
https://fizz.ca/en/contact-us1
