Why is my 3G not working?
Answers
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Did you already try to reboot the phone?
Are you under the Fizz Ext? If you are in Fizz EXT enable the data roaming
Do you have a block in your phone for the data usage?
Can you also check the APN configuration, if for some reason an update modify it
If you still have problems, you must contact the support
To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.
CHAT
- Go to this page https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet , if you are not connect login
- The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
8 - Go to this page https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet , if you are not connect login
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Hello Immaculée,
Your mobile services are fully active at the moment, please do perform a quick power reboot your mobile device and verify if your configurations have not been altered. For some more tips, do consult:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet.
If the issue persists, please reach us by chat.
Have a good day.
Catalin8 -
According to the Whizz, your account is working now. You may choose the best answer which will close this question.
4 -
Rebooting the phone would help.
Make sure also your phone didn't drop the APN settings.1 -
Reboot your phone.
if doesn't work, Please, contact the Fizz customer support.
Chat is available from 8h00 to 21h00, each day.
The adress is:
https://fizz.ca/en/contact-us1
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